ISMAN & Partner | Conflict Resolution

Conflict inhibits work flow infecting the system, disturbing peace in the office and can be responsible, depending on the size of your company, for up to 19% of the total costs.

Do not get mad about conflicts. They are part of your daily business, just like a paper jam in the office printer always happening when nobody has time for it. You either know how the printer works and repair it yourself or you call a technician. You should handle conflicts in exactly the same way.

That is only one reason to invest in professional help offered by a mediator when conflicts occur.

I accompany you on different paths to that destination:

Workplace
Mediation

B2B (commercial) mediation and negotiation between different stakeholders based on the Harvard-Concept

Mediation in Big Groups

Supervision

Coaching

Training

Presentations

Project Mediation

These mediation concepts all uncover the often sought after “opportunity of the crisis”: if you solve conflict in a lasting manner you show that you take the problems of your employees seriously and they will honour this. You strengthen the confidence, contentment and sense of responsibility of your employees.

Also, during collaboration with external service providers or customers, a professionally led argument can lead to a stronger commitment and a better relationship. You put a conflict on the table, but you simultaneously communicate that you value the collaboration and are willing to continue it.

Employees and customers will honour your objective handling of the situation. As a side effect all involved people learn and experience new ways of handling conflicts and may be able to solve their next conflict all by themselves. Anyone who has observed the printer technician enough times can repair a paper jam. The solving of conflicts can be learned by your employees.

The cause of conflicts is, by the way, not always between people, but also in the underlying systems, structures and processes.

If you want to, we can get to know each other noncommittally and you tell me about your problem in a confidential conversation.

How We Work

If you decide to work with us, our cooperation will proceed like this:

You need professional support
in a negotiation?

Contact me now:

Vielen Dank!
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Sie hören in Kürze von uns.

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Testimonials

What satisified clients say

»One of the best workshops I had was „Negotiation“ @ismanundpartner! The playful, interactive learning helped me to directly apply the new insights, to adjust my behavior, and to get better from simulation to simulation. Having the opportunity to analyze my body language in negotiations was for me an „eye opener". It was a great pleasure to learn from a professional negotiator.«

Eduard Bock, Managing Director Cantus Verkehrsgesellschaft MbH, Managing Director nbe nordbahn Eisenbahngesellschaft

»I already know how to negotiate“ was my first thought. But after taking part in a negotiation workshop @ismanundpartner I must confess, that I learned a lot of new stuff. But probably the most important was that I adjusted my mindset to how I will approach negotiations in future. Highly recommendable!«

Niels Beijer, Senior Account Manager, Booking.com

»I highly recommend taking a negotiation workshop with ISMAN & Partner. It is indeed challenging, with a clear focus on practicing the newly learned theory and approaches. It was one of the best executive education trainings I had in the last years.«

Philipp Schuchall, Head of Marketingplanning and -monitoring, Rhein-Main-Verkehrsverbund GmbH

Mit viel Erwartungen in den Workshop gestartet und trotzdem sind alle übererfüllt worden! Zwei Tage intensive Zusammenarbeit haben nicht nur die Theorie hinter dem Verhandeln näher, sondern auch sehr viele Praxisbeispiele, Anregungen und Tipps und Tricks gebracht, die es nun gilt im Alltag mit einzubringen. Ein rundum gelungener Workshop, den ich sicherlich weiterempfehlen werde.

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